Privacy Policy

At Veternity (https://love.vet), we are committed to protecting your privacy. This policy outlines how we collect, use, and protect any personal information you provide while using our website.

What Personal Data We Collect and Why

We collect the following types of data to provide better service and improve the user experience:

  • Personal Information: Name, phone number, email address (e.g., from contact forms, appointment requests).

  • Technical Data: IP address, browser type, and usage data through cookies and analytics.

  • Health-related Information: Only if you voluntarily provide it (e.g., pet health history for appointment booking).

Legal Basis for Data Collection:

  • User consent via forms.

  • Legitimate interest in improving our service and communicating with users.

Comments

If commenting is enabled, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help detect spam.

Media

If users upload images, please avoid uploading images with embedded location data (EXIF GPS) as it can be extracted by other visitors.

Contact Forms

We collect your name, email, and any message content you submit through our contact forms. We retain submissions for customer service purposes for up to 6 months and do not use the information for marketing without explicit consent.

Cookies

We use cookies to:

  • Analyze website traffic (Google Analytics)

  • Improve user experience

  • Store user preferences

You can disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

Analytics

We use Google Analytics to understand how users interact with our website. This data is anonymized and used solely for internal analysis.

Who We Share Your Data With

We may share your data with the following trusted third parties:

  • Hosting Provider (e.g., SiteGround, Bluehost) – for website operations

  • Google Analytics – for anonymous traffic tracking

  • CRM or Appointment Systems – for appointment scheduling

We do not sell your data.

How Long We Retain Your Data

  • Contact form entries: 6 months

  • Analytics data: 1 year

  • Client records (if applicable): 10 years (as required for legal compliance)

What Rights You Have Over Your Data

You may request:

  • A copy of the personal data we hold about you

  • Correction of inaccurate data

  • Deletion of your personal data (subject to legal obligations)

Contact us at [Insert Email] for any such requests.

Where Your Data Is Sent

Data may be processed on servers located outside the European Union. We ensure that all transfers are compliant with GDPR standards through:

  • Standard Contractual Clauses

  • Data processing agreements with third-party vendors

Contact Information

For any privacy-specific concerns, please contact:

Privacy Officer
Phone: (657) 756-5683

How We Protect Your Data

We implement the following measures:

  • SSL encryption

  • Two-factor authentication for admin accounts

  • Routine software and plugin updates

  • Access limited to authorized personnel only

Data Breach Procedures

We have an internal reporting system and will notify affected users and regulators within 72 hours of becoming aware of a data breach, in accordance with applicable laws.

Third Parties We Receive Data From

If applicable, we may receive user data from:

  • Facebook Ads (form fills)

  • Google Ads (conversion tracking)

This data is used for appointment scheduling and ad performance evaluation.

Automated Decision Making and Profiling

We do not use any automated decision-making or profiling systems that impact user rights.

Industry Regulatory Disclosures

We comply with applicable veterinary data privacy and consumer protection laws.